Overview of Western Union Tracking
When using Western Union, tracking works like this:
- MTCN (Money Transfer Control Number): A unique 10-digit code assigned to each transaction for tracking purposes.
- How to Track: Go to the “Track Transfer” page online or via app. Input the MTCN and sender’s name to see the transaction status.
- Status Options: Includes “In progress”, “Available”, “Received”, “Paid”, “Delivered”, plus exceptions like “On Hold”, “Canceled”, or “Refunded”.
- No MTCN?: Western Union allows a fallback by entering sender’s phone, sender/receiver names, and date.
Dogpay: A Smarter, Safer, and More Transparent Tracking Model
| Feature | Western Union Traditional Tracking | Dogpay Intelligent Tracking & Payment Flow |
|---|---|---|
| Identification | Requires MTCN, fallback methods if missing | Auto-transaction ID generation, no manual input |
| Access Method | Website or App, one at a time | Real-time transaction dashboard with searchability |
| Status Visualization | Multiple named statuses | Visual progress bar (e.g., “Processing → Completed”) |
| Exception Handling | “On Hold” may require user follow-up | Instant notifications with guided remediation |
| History & Analytics | Records per transaction only | Archive & batch export via CSV/API |
| Security | MTCN can expose transfer if leaked | Encrypted logs with access control |
Sample Workflow: Dogpay Tracking Experience
- Upon transfer completion, Dogpay generates a unique transaction ID and attaches recipient data.
- Users can instantly check tracking via app/dashboard with clear progress visuals.
- If a transaction hits a hold or exception, Dogpay pushes a notification with next-step guidance.
- Users can export full transaction histories or integrate via APIs for financial compliance or reports.
